Respect
You should be treated with respect. This includes respect for your culture, values and beliefs, as well as your right to personal privacy.
YOUR RIGHTS
Your rights when receiving a health or disability service
When you use a health or disability service in New Zealand, you have rights that help ensure you are treated with respect, dignity and care.
HDC
Your Rights
Health & Disability Commissioner — Te Toihau Hauora, Hauātanga
Your rights when receiving a Health or Disability Service. These rights help make sure you receive respectful, appropriate and safe care.
Health & Disability Services
You have the right to be heard, informed and respected
The following rights apply when you receive a health or disability service.
Fair Treatment
No one should discriminate against you, pressure you into something you do not want or take advantage of you in any way.
Dignity and Independence
Services should support you to live a dignified, independent life.
Proper Standards
You have the right to be treated with care and skill, and to receive services that reflect your needs. All those involved in your care should work together for you.
Communication
You have the right to be listened to, understood and receive information in whatever way you need. When it is necessary and practicable, an interpreter should be available.
Information
You have the right to have your condition explained and to be told what your choices are. This includes how long you may have to wait, an estimate of any costs, and likely benefits and side effects. You can ask any questions to help you to be fully informed.
It’s Your Decision
It is up to you to decide. You can say no or change your mind at any time.
Support
You have the right to have someone with you to give you support in most circumstances.
Teaching and Research
All these rights also apply when taking part in teaching and research.
Complaints
It is OK to complain – your complaints help improve service. It must be easy for you to make a complaint, and it should not have an adverse effect on the way you are treated.
Need help?
You don't have to navigate this alone.
If you need help, ask the person or organisation providing the service. You can also contact the local advocacy service or the Health and Disability Commissioner.
Health & Disability Commissioner
0800 11 22 33 (TTY)
We're here to help
If you have questions about your medicines, pharmacy services or your care, our team is here to help.